Stop losing bookings to unanswered questions

ReefChat is an AI enquiry agent for tour operators in Cairns and the Great Barrier Reef. It answers every customer question instantly, 24/7, using your own website content — and sends customers straight to your booking page.

See a live demo · About ReefChat · Blog · Widget docs

The problem

Tour operators answer the same questions hundreds of times a week. 73% of customers book with the first operator to reply. After-hours enquiries often go unanswered until morning. Every unanswered question is a booking that went elsewhere.

How it works

1. We read your website. Every tour, price, schedule, FAQ, and policy becomes a complete knowledge base.
2. AI learns your voice. Powered by Claude. Accurate, friendly, never invents prices or facts.
3. Embed and convert. One script tag. Customers get instant answers in 100+ languages and are routed straight to your booking system.

What operators get

• 24/7 always-on coverage with under 3-second average reply time
• ~80% fewer repeat queries reaching staff
• ~2× more enquiries converted to bookings
• Multilingual out of the box — Chinese, Japanese, German, French, and more
• Live integrations with Rezdy, FareHarbor, Bookeo, and Peek Pro
• Built in Cairns, locally supported